You choose how to contact us: call, mail or chat. Want to submit tickets and follow updates? You can easily do so via the Citymesh app.
If you become a customer, create a My Citymesh account during the ordering process. After that, you can easily log in:
Go to My Citymesh.
Enter the email address associated with your Citymesh profile.
Enter your chosen password.
Forgot your password? Click ‘Forgot password’ to set a new one.
Yes, you can make unlimited calls and send unlimited text messages within Belgium.
To prevent abuse, we have a Fair Usage Policy (FUP):
Do you exceed these limits?
If so, we will contact you to find an appropriate solution together.
VoLTE is supported, some devices are not yet compatible. You can check the current compatibility of devices here.
We are rolling out VoWiFi as soon as possible.
You can keep your number for free when you switch to Citymesh. Consult our specific support page for more details.
Absolutely. When ordering your subscription, you can choose a physical SIM card or eSIM.
eSIM will be available very soon!
Yes, but you can choose whether you want to activate 5G.
We find that connectivity should remain affordable.
Not yet.
Voice over WiFi is currently under development and will available from early 2026.
After your order, you will receive an email with a QR code.
Scan it with your smartphone to activate your eSIM.
Within minutes you are connected to the Citymesh network.
eSIM will be available very soon!
After receiving your SIM card:
When transferring from another network, activation may take up to 24 hours (weekends not included).
Once your old operator’s signal disappears, you can place your Citymesh SIM card into your device.
Then set your mobile data correctly via the APN settings.
You can find the instructions here.
Not a customer yet?
Then check your current operator’s customer portal for your consumption. This way, you can easily determine which Citymesh subscription suits you best.
Are you already a customer of Citymesh?
Then you can find your consumption details in the Citymesh portal.
Yes, voicemail is included by default.
In addition, you will also receive each voicemail message via mail at the mail address you provide.
Yes! We offer native IPv6 connectivity via dual stack (IPv4 + IPv6).
If your fixed internet connection goes down, the router automatically switches to 4G within seconds. The router maintains the same public IP address, minimizing the impact on your services and ensuring your business remains online.
The activation time depends on several factors, such as whether fiber infrastructure is already in place in your building.
When fiber is available, activation usually takes up to one week.
If new fiber equipment needs to be installed, delivery may take longer.
Do you urgently need internet? Then please feel free to contact us.
Together, we will look at possible temporary solutions, for example via VDSL or another available technology.
With our Pro subscriptions the router is assigned a public fixed IP address.
This address is applied to both the main connection and the 4G backup connection, ensuring a seamless transition in case of an outage.
Do you also need public IP addresses for your own devices?
Then you can request to activate an additional public subnet.
Our router is assigned a public IP address. This is routed to both main and backup connections, ensuring a seamless transition in case of incidents.
If you also need public IP addresses for your devices, you can order an additional public subnet.
With our Pro subscriptions, we work with a Service Level Agreement (SLA) that guarantees repair times within 8 business hours.
Upon request, we can also offer more extensive SLAs, with repair service during the weekend or 24/7 coverage, depending on your company’s needs.
Citymesh by default uses the underlying Proximus network.
Where fiber is available, we deliver your internet connection through this superior technology , the fastest and most stable option on the market.
Is fiber not yet available at your location?
Then we offer high performance fixed internet via VDSL, and on request also via coax.
So you always enjoy a reliable and fast connection, no matter where you are located.
The router is fully managed by our technical team, who will quickly implement any configuration changes you need. Do you need direct access to the device? Please contact our helpdesk, and we will arrange this for you.
Reporting of the total number of calls, missed calls, call duration, and many other statistics is included.
These reports can be generated at user level, but also at group level or for the entire IVR.
Yes, ConnectMe can be seamlessly connected to Microsoft Teams, even with the free Teams license that is present in Office 365 by default.
Yes, real-time monitoring is part of the reporting within ConnectMe. It also includes real-time queue monitoring so that your processes can be aligned accordingly.
Absolutely, ConnectMe allows you to set fixed rules based on statuses, availability, or other requirements.
For instance, if the person being called has a vacation or absent status, the call can be automatically forwarded to the reception desk or another member of that team.
Adjusting your current status is also very easy and requires only a few mouse clicks.
Visit our support website or contact us. We will be happy to help you!
Unlimited calls & texts + 100GB of data, for only €17/month.
Up to 500mbps download, unlimited data volume, fixed IP and 4G backup, only €80/month.
Combine mobile and fixed internet. Always the best price, starting at €41/month.
Connect anytime, anywhere with ConnectMe, our cloud telephony platform.
Expand your mobile plan(s) with our additional options and get the most out of your connection.
Unlimited calls & texts + 100GB of data, for only €17/month.
Up to 500mbps download, unlimited data volume, fixed IP and 4G backup, only €80/month.
Combine mobile and fixed internet. Always the best price, starting at €41/month.
Connect anytime, anywhere with ConnectMe, our cloud telephony platform.
Expand your mobile plan(s) with our additional options and get the most out of your connection.
